About Us
Intero Lab was founded by William Bateman, MSc PT, and Madison King, MSW, RSW, RCC, to bring applied psychology and physical health practice into the same learning space. After years of collaborating across disciplines—designing non‑pharmacological pain programs, embedding trauma‑informed care into rehab settings, and supporting clinicians in complex recovery contexts—they saw a gap: practitioners were being asked to address psychological factors every day, but weren’t being given the tools to do it confidently.
Intero Lab was created to change that.
Our learning experiences are built from the ground up to be practical, evidence‑informed, and deeply human‑centred. We translate psychological concepts—motivation, communication, behaviour change, nervous system awareness, relational safety—into skills that any health or movement professional can use in real‑world practice.
Rather than teaching psychology as an abstract discipline, we design our programs the way clinicians actually work: through conversation, guided practice, case‑based learning, and embodied experience. The result is training that strengthens therapeutic relationships, improves engagement, and supports better outcomes across rehabilitation, performance, and health.
Madison King is a Registered Social Worker and Registered Clinical Counsellor whose career has been shaped by her commitment to trauma-informed, relationship-centred care. She began her work in the field over a decade ago supporting children, youth, and families in community and wilderness-based programs.
After completing her Master’s in Social Work at the University of British Columbia, she went on to provide clinical services across public, private, and tele-health settings, developing expertise in trauma, grief and loss, workplace disability, and family systems. Her practice integrates a wide range of therapeutic modalities—including Eye Movement Desensitization and Reprocessing (EMDR), Dialectical Behavioural Therapy (DBT), Cognitive Behavioural Therapy (CBT), and Emotion-Focused Therapy—while maintaining a systemic and attachment-based perspective.
She has delivered counselling to individuals and families navigating complex challenges such as disaster-related displacement, adoption and post-adoption adjustment, and first responder occupational stress. In addition to her clinical work, Madison has led mental health workshops for the Ministry of Child and Family Development, school boards, and health organizations, and provides consultation and supervision to other clinicians.
Since then, Madison has expanded her practice through Pacific Solstice Group and maintains a private practice in Squamish. She is registered with the BC College of Social Workers and with the BC Association of Clinical Counsellors.
Recognizing the importance of bridging mental and physical health, Madison developed this introductory course alongside William Bateman to help clinicians begin integrating psychologically informed care into their work. Her goal is to support meaningful, lasting change by equipping both clients and practitioners with tools to cultivate resilience and authentic connection.
Madison King, MSW, RSW, RCC
William Bateman, PT, MScPT, BScKin
William Bateman is a physiotherapist whose clinical journey has been shaped by the intersection of physical health and mental health. He began his career over a decade ago in private practice. After opening and operating a clinic focused on treating rock climbing injuries, he developed a keen interest in persistent tendon pain. This led to a broader focus on chronic pain, prompting a move to Vancouver Coastal Health in 2019, where he helped design and implement BC’s first low-barrier, non-pharmacological pain management program for individuals experiencing concurrent mental health, substance use, and chronic pain disorders in Vancouver’s Downtown Eastside.
Working alongside family doctors, psychiatrists, counsellors, occupational therapists, and recreation therapists, William learned to adapt his physiotherapy interventions to clients with complex psychological presentations—including depression, anxiety, PTSD, psychosis, and substance use disorders. This interdisciplinary environment, combined with formal training in trauma-informed care, Cognitive Behavioural Therapy, Acceptance and Commitment Therapy, and Cognitive Functional Therapy, reshaped his approach to physical rehabilitation.
Since then, William has led VCH’s interdisciplinary PSS+ program, facilitating complex hospital discharges. He is a Clinical Instructor in UBC’s Physical Therapy Department, has served on the executive committee of the Canadian Physiotherapy Association’s Pain Science Division, and maintains a part-time private practice in Squamish.
Recognizing the gap in mental health literacy among physical health clinicians, William developed this introductory course alongside Madison King to help practitioners begin integrating psychologically informed care into their work. His goal is to offer practical tools or navigating the intersection of physical and mental health.